Our Services

We appreciate your patience and understanding as we introduce a gap fee to ensure the sustainability of our reproductive and sexual health services. Below you’ll find answers to common questions about fees, Medicare rebates, and payment options.

Why Is There a Gap Fee?

Family Planning NT is committed to delivering high-quality care through experienced staff and well-equipped clinics. However, rising operational costs and stagnant Medicare rebates have made it necessary to introduce a gap fee. This fee helps us continue providing essential services while keeping your out-of-pocket expenses as low as possible.

Medicare Rebates and Out-of-Pocket Costs

If you’re Medicare eligible, you’ll pay a clinic fee on the day of your appointment and receive a rebate from Medicare. The gap fee is the difference between the total fee and the rebate amount.

• Doctor consultations: Fee = Medicare rebate + gap fee
• Nurse consultations: Only the gap fee applies
• Bulk billing: Available for clients under 18 and those with a valid Healthcare Card
• Medical abortion services: Bulk-billed for Medicare eligible clients

Medicare Rebate Processing

We can submit your Medicare claim during your appointment. Refunds are deposited directly into the bank account linked to your EFTPOS card.
Note: Medicare rebates cannot be processed to credit card accounts. If we’re unable to submit your claim, you’ll receive a receipt to lodge with Medicare yourself.

If You’re Under 18 or Hold a Healthcare Card

Clients under 18 or with a valid Healthcare Card are bulk-billed for all appointments except IUD work-up consultations.
Please bring your Medicare and Healthcare cards to avoid gap fees.

If You Don’t Have Your Medicare Card

Our staff cannot access Medicare card details. Without a valid card, you’ll be charged the full consultation fee and any costs for medications or devices. We’ll provide a receipt for private insurance claims, but we do not process them directly.

Non-Medicare Clients

Clients without a valid Medicare card will be charged the full consultation fee plus the gap fee.

• Pathology: Must be submitted to an external provider; fees apply
• Follow-up consultations: Some may be offered free within a timely window. Please contact reception for detailed cost information.

Medication and Device Costs

All clients are charged for medications and contraceptive devices provided during consultations, except those covered under bulk-billed medical abortion services.

Financial Hardship Support

If you’re experiencing financial hardship, please speak with reception before booking. You may be eligible for a bulk-billed consultation or alternative support options.

Outstanding Payments

If you’re unable to pay in full on the day, the gap fee will be waived temporarily. However, future appointments cannot be scheduled until outstanding fees are paid.

Telehealth Appointments

Most follow-up telehealth consultations for results are bulk-billed.
Gap fees may apply for new health concerns, detailed assessments, or management plans.
After your telehealth session, your call will be transferred to reception to finalise payment.